Can the pieces be used outdoors?
The standard sealer is for indoor use. If you would like an outdoor sealer, please contact us. We cannot guarantee the piece will not fade or have water damage from being outdoors. If used outdoors, we encourage placing them in a covered, dry area.
How long does it take to complete an order?
Each piece is created at the time of order. Most orders are shipping in one to three weeks. Each product indicates the approximate time to complete your order and to ship.
Do you ship worldwide?
Yes! Please contact us here and give your address and the product(s) you are wishing to purchase. We will find the lowest shipping rates. We are not responsible for customs fees that are incurred.
Do you offer returns?
We offer returns on non-custom items. Click here to view our return policy.
How do I care for my product?
Use a damp cloth and gently wipe the surface. Do not use any cleaning agents or chemicals.
Are the LED lights replaceable?
The lights have an estimated life of 50,000 hours. If a failure occurs, most likely it is with the transformer. The transformers and remotes are replaceable, simply contact us here for information.
In the extremely rare case the lights need to be replaced, the artwork is designed to come apart to expose the lights. Contact us for instructions on how to replace the lights.
Are the LED lighted signs battery powered or do they plugin?
Currently, we only offer the plugin version. The plugin version requires a standard US two-prong 120V outlet.
We will offer battery power options in the future.